FAQ

Frequently Asked Questions (FAQs) 

1. What is PlaNova Hub?

PlaNova Hub is a digital marketplace offering editable planners, resellable templates, and MRR (Master Resell Rights) courses. Our products are designed to help individuals, entrepreneurs, and content creators stay organized, increase productivity, and build profitable online businesses.

2. How do I receive my digital products?

All digital products are available for instant download after purchase. Once your payment is processed, you will receive a link to download your files directly. If you do not receive an email, please check your spam folder or contact us at hello@planovahub.com.

3. Are the digital planners and templates editable?

Yes, all planners and templates are fully editable. Most of our designs are created in Canva, allowing you to customize colors, fonts, and content to fit your personal or business needs.

4. What are Master Resell Rights (MRR) courses?

MRR courses are digital courses that you can resell as your own. When you purchase an MRR course, you receive the right to sell it and keep 100% of the profits without needing to create your own content. However, MRR products cannot be altered or rebranded unless explicitly stated.

5. Can I resell the templates and planners I purchase?

Only products that are labeled as resellable or MRR can be resold. Personal-use digital planners and templates cannot be resold, shared, or distributed. Please check the product description for specific licensing details.

6. What is your refund policy?

All sales are final and non-refundable due to the instant access and downloadable nature of digital products. Refunds may only be granted if:

• You did not receive the product due to a technical issue, and support cannot resolve the problem.
• The file is corrupted or inaccessible, and no alternative download is available.
• A duplicate purchase was made in error, and proof is provided within 48 hours of the transaction.

For assistance, contact hello@planovahub.com.

7. How do I access updates to digital products?

If a product includes free updates, you will receive an email notification with a new download link. Updates are only provided for products that explicitly state lifetime access or future updates in the description.

8. Do I need a Canva Pro account to edit templates?

Most templates can be edited using a free Canva account, but some may require Canva Pro for premium fonts or elements. Each product description will specify if a Pro account is needed.

9. Can I use these products for my business?

Yes, you can use our planners, templates, and digital tools for personal or business purposes. However, if a product is not labeled as resellable, you cannot distribute, resell, or share it.

10. What happens if I lose my digital files?

We recommend downloading and saving your files immediately after purchase. PlaNova Hub is not responsible for lost or deleted files. If you lose access, you may contact us within 30 days of purchase at hello@planovahub.com, and we will attempt to restore your access if possible.